TERMS AND CONDITIONS OF USE OF THE WEBSITE AND BUYING AND SELLING PRODUCTS THROUGH THE INTERNET STORE
This document (along with any document referenced herein) sets out the terms and conditions governing the use of this website and the purchase of products through this website (hereinafter referred to as the "Terms").
Please read these Terms carefully. By using this website or placing an order through it you agree to be bound by these Terms. If you do not agree to all of the Terms, do not use this website.
These Terms may be amended. It is your responsibility to read them at regular intervals, as the Terms in force at the time you use the Website or at the time of preparation of the Agreement (as defined below) are also applicable.
This website is managed by the store under the name NIK. KOSTOUROS KE SIA EE and is based in Tripoli at 20 Ermou Street, PC 22100
Your details and visits to this site
The information or personal information you provide to us is subject to processing. By using this website, you consent to the processing of such information and data and declare that all information and data you provide to us is true and accurate.
Use of the Website
By using this website and / or placing an order through it, you undertake:
a. Use the Website only to submit legitimate inquiries or orders.
b. Do not place false or fraudulent orders. If we reasonably believe that such an order has been placed we have the right to cancel it and inform the competent authorities.
γ. Provide us with your correct e-mail address (e-mail), your e-mail address and / or other contact details. By doing so, you agree that we may use this information to contact you if necessary.
If you do not provide us with all the information we need, we may not be able to complete your order.
By placing an order through the Website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.
The products offered through this website are only available in Greece.
Preparation of the contract
The information contained in the Terms and the details contained on this website do not constitute a sale proposal, but rather an invitation for information. No contract will be deemed to have been concluded between us and you with respect to any products, except when your order is expressly accepted by us. If we do not accept your order, and the money has already been deducted from your account, it will be refunded in full.
To place an order, you will be asked to follow the online purchase process and click the "Approve Payment" button to place your order. You will then receive an e-mail from us confirming receipt of your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted, as this is an offer from you to us to purchase one or more products. All orders are accepted by us and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped ("Shipping Confirmation"). The contract for the purchase of a product between us ("Contract") will be considered concluded only when we send you the Shipping Confirmation.
The Contract will only apply to products whose shipment we have confirmed in the Shipping Confirmation. We are not obliged to supply you with any further products that may be part of your order, only when the shipment of these products is confirmed with a separate Shipping Confirmation.
All product orders depend on their availability and in this light, in case of difficulties in stocking or depleting the products in stock, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order. If you do not wish to order such products, we will refund the amount you may have paid in full.
We reserve the right to withdraw from this website any product at any time, and / or to remove or edit any material or content on this website. While we make every effort to process all orders placed with us, exceptional circumstances may arise in which we may have to refuse to process an order after we have already sent you the Order Confirmation, which we reserve the right to process. at any time in our sole discretion.
We have no responsibility to you or any third party for withdrawing any products from this website, whether sold or not, and for removing or editing any material or content on this website or for refuse to process or accept an order after we have sent you the Order Confirmation.
Subject to the provisions of the above article regarding the availability of products and subject to exceptional circumstances in this case, we will make every effort to complete your order for the product (s) are indicated on the Shipping Confirmation by the date of delivery specified in the Shipment Confirmation or, if no estimated delivery date has been set, within 10 days from the date of the Shipment Confirmation.
However, delays may occur in the following cases:
- Customizing products to customer requirements
- Specialty Products
- Unforeseen circumstances
- Delivery Area
If for any reason we are unable to meet the delivery date, we will inform you and offer you the option to either continue the purchase by extending the delivery time, or cancel the order with a full refund. Please note that deliveries are not made on Saturdays and Sundays.
For the purposes of these Terms, "Delivery" will be deemed to have taken place or the order will be deemed to have been delivered by signing the acknowledgment of receipt of the products at the agreed delivery address.
Unable to deliver
If we fail to deliver the products to you, they will return them to us and we will contact you immediately to arrange their delivery again.
If you are not at the delivery time at the agreed time, please contact us to reschedule the delivery another day.
If, after 15 days from the time your order is ready to be delivered, this order has not yet been delivered for reasons beyond our control, we will deem you wish to cancel the Contract and the Contract will be deemed terminated. As a result of the expiration of the Contract, we will refund the price paid for the products in question as soon as possible and in any case within 30 days from the date on which we consider that the Contract has expired. In such cases, we have the right to charge you with any delivery costs and other costs incurred on the occasion of the termination of the Contract.
Risk and ownership
The responsibility for the products passes to you from the moment of delivery.
Ownership of the products passes into your hands either by our full collection of all amounts due in relation to the products, including shipping costs, or upon delivery (as defined in Article 9). ) if it takes place earlier than collection.
Price and payment
The price of each product will be that set, from time to time, on our website, except in cases of obvious error. We always make sure that all prices on the website are accurate, however errors may occur. If we find an error in the price of the products you have ordered, we will inform you as soon as possible and give you the opportunity to re-confirm the order at the corrected correct price or cancel it. If we are unable to contact you, we will consider that your order has been canceled and if you have already paid for the products, we will refund the full amount you paid.
We are not obliged to supply you any product at the wrong lower price (even if we have sent you a Shipping Confirmation), in case the price error is obvious and indisputable and could reasonably have been recognized by you as such .
Prices on our website include VAT but not shipping costs, which are set out in the Delivery Cost Guide and will be added to the total amount due.
Prices are subject to change at any time, however (notwithstanding the foregoing) any changes will not affect any order for which you have already received an Order Confirmation.
Once you have completed your purchases and all the products you want to buy have been added to your cart, the next step will be to complete the purchase process and pay. To do this, follow the instructions on our website during the product ordering process.
Payment can be made by debit, cash on delivery or prepaid Visa and Mastercard. To minimize the possibility of unauthorized access, your card details will be encrypted. Upon receipt of your order, we will request pre-approval of your card to ensure that there is sufficient credit balance to complete the transaction. The purchase amount will be charged to your card only if your order is shipped for delivery from our warehouse.
Clicking the "ORDER COMPLETE" button confirms that your card belongs to you.
Cards are subject to validation and approval by your card issuer. If we do not receive the required payment approval, we will not be liable for any delay or non-delivery and we will not be able to enter into a Contract with you.
Alternatively, you will be able to pay for your order by cash on delivery, following the instructions provided on our website, if you choose this payment method.
Change / Return Policy
Subject to the applicable provisions, in the event that you trade as a consumer, you may withdraw from the Contract at any time within 14 calendar days from the date of delivery (except in the case of any of the products listed below, where the right of withdrawal is not granted). More information can be found by following the link Consumer withdrawal rights
In this case, the amount you paid will be refunded, and the costs for these products will be borne by you.
You can prove the exercise of the right of withdrawal by any of the means provided by law, and in any case you will consider that you have legally exercised this right if you have proof of return / shipment of the products to us. < / strong>
Your right to withdraw from a Contract only applies to products that are returned in exactly the same condition in which you received them. Please return each product using its original packaging. You must also include with the returned product all the boxes, the product labels, any accompanying forms and wrappers. No amount will be refunded if the product has been used after opening or is damaged. Therefore, you need to take proper care of the products in your possession.
You can return any product to our store at 20 Ermou Street in Tripoli, exclusively through ACS.
If you choose not to use any of the available refund methods, you will incur a refund. Please note that if you wish to return the goods to us by your own means, we have the right to charge you for any direct costs incurred in receiving the products in this way.
We will examine the returned product in detail and let you know if you are entitled to a refund. We will refund your money as soon as possible and in any case within 30 days from the day you notified us of the withdrawal. Refunds will be made using the same payment method.
In case you consider that the product you ordered does not comply with the terms of the Contract at the time of delivery, you should contact us immediately via our online contact form, describing in detail the product and its defect . Alternatively you can contact us by phone at 2710222954 and we will give you instructions for further action.
You can return the product by choosing between the return methods described above.
Once we receive the returned product, we will examine it in detail and notify you via email within a reasonable time if you are entitled to a replacement or refund. Refund or replacement of the product will be made as soon as possible and, in any case, within 30 days from the day we confirmed to you by email that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred to return the product. Your refund will be made using the same payment method.
Liability and disclaimer
Unless otherwise expressly stated in these Terms, our liability in relation to any product purchased through our website is strictly limited to the purchase price of that product.
Subject to the foregoing, nothing in these Terms precludes or limits in any way our liability in the following cases:
a. Death or injury caused by our negligence,
b. Fraud or fraudulent deception, or
γ. For any issue for which it would be illegal or unlawful on our part to exclude or limit, or attempt to exclude or limit our liability.
Subject to the preceding paragraph and to the maximum extent permitted by law, unless otherwise stated in these Terms, we assume no responsibility for the following, regardless of the cause that arose:
a. Loss of income or revenue
b. Loss of commercial activity
γ. Loss of profits or contracts
d Loss of expected savings
ε. Data loss, and
f. Waste of administrative resources or hours of work.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted to or received from this website, unless otherwise expressly stated on the website.
All product descriptions, information and material posted on this website are provided "as is" and without warranty, express or implied, or implied otherwise.
To the maximum extent permitted by law, but without excluding anything that could not be legally excluded in the case of consumers, we disclaim any warranty of any kind.
All online store content, including badges, badges, images, graphics, photographs, drawings, texts, etc. λ.π. are the intellectual property of www.etsotras.gr and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the store , Has received a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the NIK store. KOSTOUROS AND CO. EU or any other copyright holder. The names, images, logos and insignia listed and describing the online store under the trademark tsotras or the products or services of the store or third parties are the property of the store or third parties respectively, protected by the relevant laws brands. Their use in the online store in no case provides permission or right to use them by third parties.
You agree and agree that all copyrights, trademarks and other copyrights in relation to all material and content provided as part of the Website are at any time reserved by us or the licensors us. Their use is permitted only with the express authorization of us or our licensors. This does not prevent you from using this website to the extent required to make a copy of an order or contract information.
Viruses, piracy and other cybercrime
You may not misuse this site by knowingly transmitting viruses, Trojan horses, worms and other malicious software or other material that is malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or to any other server, computer and database linked to our website. You undertake not to attack the website through denial of service attack or through distributed denial of service attack.
Violation of this obligation may constitute a criminal offense under applicable law. Any such violation will be reported to the competent law enforcement authorities with which we will cooperate in order to reveal the identity of the electronic offender. Similarly, in the event of such a breach, your right to use this website will be terminated immediately.
We are not responsible for any loss or damage caused by a denial of service attack, viruses or other malicious software or technology that may infect your computer, its components, your data or any other due to the use of this website or the download of material contained therein or similar material from another site to which this page refers.
Links to our website
Our website may contain links to other websites and resources provided by third parties. These links are provided for informational purposes only, and the content of such websites or resources is in no way under our control. Therefore, we take absolutely no responsibility for any loss or damage that may result from the use of these links.
Notifications - Contact
All notices submitted by you to us must be submitted via our online contact form or telephone. Notifications from us to you will be made either by e-mail or by phone.
The notice will be deemed to have been duly served and received as soon as it is posted on our website or 24 hours after sending an email. Sufficient proof in the case of e-mail that the e-mail in question was sent to the specified e-mail address of the recipient.
Transfer of rights and obligations
The Agreement between you and us is binding on you and us and our respective successors and successors.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent.
We reserve the right to transfer, assign, charge, subcontract or otherwise contract, or any of our rights or obligations under it, at any time during the term of the Agreement . For the avoidance of doubt, any such transfer, assignment, charge or other disposition does not affect your legal rights as a consumer nor cancel, reduce or otherwise limit any express or implied warranty we may have made to you.
Incidents of Force Majeure
We are not responsible or liable for any failure to fulfill or delay in the performance of any of our obligations under the Contract, which has been caused by events beyond our reasonable control (Force Majeure). strong>
A Force Majeure event is any act, event, impossibility, omission or accident that is not subject to our reasonable control and includes specifically (but not restrictively) the following:
a. Strikes, strikes or other trade unions.
b. Social unrest, insurgency, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
γ. Fire, explosion, storm, flood, earthquake, landslide, epidemic, or other natural disaster.
d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.
ε. Unable to use public or private telecommunications networks.
f. Acts, decrees, laws, regulations or government restrictions.
ζ. Any strike, damage or accident to the shipping and postal services or other means of transport.
The fulfillment of our obligations under any Agreement shall be deemed to be suspended for the duration of the Force Majeure Event and the time for the fulfillment of our obligations shall be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or find a solution that will enable us to fulfill our obligations under the Convention despite the Force Majeure Event.
Partial invalidity clause
If a competent authority determines that any of these Terms or provisions of the Convention are void, unlawful or unenforceable to any degree, those terms or provisions will be separated to that extent from the other terms and conditions, which will remain in force to the extent permitted by law.
Right to modify these terms
We reserve the right to revise and amend these Terms from time to time.
At the time you order products from us or use this website, you are subject to our applicable policies and Terms, unless required to make any changes to our specific policies and Terms by law or government authority, in which case any changes will also apply to orders you submitted prior to the changes.
We fully respect our customers' personal data.
The personal data provided to us by a customer will not be disclosed to any third party for commercial purposes without the express express consent of the customer.
The information entered on this website will remain confidential.
Credit and other card information is not stored on our website.
1.) Cash on Delivery
COD Payment is made in cash when you receive the product (value of the products of your order) to the company representative ACS
Cash on delivery method is available ONLY for orders IN GREECE.
The cash on delivery method costs € 1.80
2.) By Bank Account Deposit (Remittance )
You can pay for the order by bank transfer. In this case, you must deposit the price of your purchases in any of the following accounts of our company and send us by email the bank deposit. In the depository, it is necessary to enter as a reason your full name and the order number and to send the deposit to the email email@example.com
Otherwise the order remains in "standby" state until the competent accounting department confirms the deposit of the amount in the following bank accounts:
PIRAEUS BANK ACCOUNT: GR3701716170006617136368019
ALPHA BANK BANK ACCOUNT: GR3901405100671002002002381
3.) By credit / debit card
At NIK.KOSTOUROS AND CO. EU in cooperation with ALPHA BANK we provide you with the possibility of transactions through credit, debit and prepaid cards of Visa, Master C < strong> ard, Maestro.
To complete your card transaction, transfer to a secure environment of ALPHA BANK.
The company NIK. KOSTOUROS AND CO. The EU has integrated the most modern and established security applications related to users' personal data and the uninterrupted availability of the provided services. You can choose to pay by cash on delivery , via Bank Transfer or via card < / strong>..
All card payments are processed through Alpha Bank's Alpha e-Commerce electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
Shipments within Greece
The products you ordered are sent to the address you have specified for us, through the courier company "GENIKI TACHIDROMIKI" or ACS
We inform you that shipping costs for all of Greece are € 2.90 and shipping with ACS
The cash on delivery method costs € 1.80
* Note: If you want the product to be sent to a different address than the one you entered your personal information with, you have the option to enter a different recipient address in the ordering system.
It is possible to pick up from our store (free pick up). In this case and ONLY if you choose to pay by COD - ie upon receipt of the products, your order will be booked in our store for five (5) working days.
Shipping / Delivery Time
Main concern of the NIK online store. KOSTOUROS AND CO. EU is the perfect and fast service of its customers. Our goal is to provide the highest quality products on the market, at the lowest prices and with the fastest delivery times.
Delivery time is usually 1-2 working days. For areas outside the city limits ( inaccessible areas ) delivery takes place within 2 -3 working days.
If any of the products you ordered are not available, then we will contact you by email or phone as soon as possible to inform you of a possible delivery time or anything else. In this case, you have the option, if you consider that this period of time does not satisfy you, to request the cancellation of your order of the specific product. Your remaining order can be processed normally
Law and jurisdiction
The use of the website as well as the purchase of products through it are governed by Greek law.
Any dispute arising out of or in connection with the use of the Website or such Contracts is subject to the exclusive jurisdiction of the Courts.
Your comments and remarks are welcome. Please send us your comments and remarks through our online contact form.