Navigation & Orders
- How do I order online?
After selecting and seeing in detail the products that interest you, you add them to the cart. To see your cart and proceed to the completion of the order, click on the basket icon. You have the opportunity to complete your order either as a visitor by filling in the required fields required, or if you have an account through it, simply by entering your email and password. Of course you have the option to re-create an account by declaring email and other necessary information by registering directly on the site. Once you have completed your registration, follow the steps and choose the method of payment and sending through the platform. After completing your order, you will receive a confirmation email with the summary of your cart and all the necessary other information.
- Can I add or remove a product to the order I just placed?
If you have completed your order you can not add another product. You must place an order again and note in the "Comments-remarks" field to join the previous order or for better and more immediate service to contact us by phone so that we can complete the new product. This process can be done within 2 hours of confirming the original order.
- Can I cancel my order?
Etsotras.gr gives you the opportunity to cancel your order as long as no more than 2 hours have passed since you placed it. This means that an order can be canceled if it has not reached the stage of packaging and shipping. In order for the cancellation to take place you will need to send us an e-mail at email@example.com stating your name and the order number or call us at 2710222954.
- You informed me that although my order was confirmed, there is no stock. Why?
Although our system at the time of your order showed that there is stock for this product, during its collection from our warehouse and / or stores, it was found that there was no availability. In this rare case, we are obliged to offer you an alternative product, or to cancel the order and refund your money within 3 working days at no charge to you.
- How do I save products to my profile?
You can save products, organized in folders, on the "Wish Lists" page so that you can find them easily and quickly in our online store. The wishlist is displayed to users connected to the profile on all product pages and in the shopping cart.
- What are the payment methods?
We have the following means of payment: Cash on delivery (for purchases only in Greece) Credit / Debit card (VISA, VISA ELECTRON, MASTERCARD, MAESTRO) Deposit in bank account In case of cash on delivery there is an extra charge of 1.80 euros which burdens the total cost of the order.
- Is there security in transactions?
The website www. etsotras . gr uses the SSL protocol for secure online business transactions. This encrypts all your personal information, such as your credit card number, name and address, so that it cannot be read or changed when it is transferred over the internet. SSL (Secure SocketsLayer) protocol is currently the global standard on the Internet for certifying websites (web sites) to network users and for encrypting data between network users and web servers (webservers).
- Why is my credit card not accepted?
There may be several possible reasons why your credit card is not accepted and in this case you should contact your bank to inform you.
- Interest-free installments:
You have the opportunity to pay with interest-free installments! In case you want to pay in interest-free installments, you must choose payment by credit card (VISA, VISA ELECTRON, MASTERCARD, MAESTRO) You can choose up to 3 interest-free installments, depending on the amount of your purchase. For purchases from 80 to 149.99 euros there is the possibility for 2 interest-free installments. For purchases from 150 euros and up there is the possibility for 3 interest-free installments.
Shipping & Delivery
- Can I track the progress of my order?
Upon completion of your order you receive a e - mail confirmation and it gives you a relevant link to follow its progress.
- My order has been delayed, what should I do?
In case the delivery is delayed more than the expected period of 5 working days, you should contact via e - mail at sales @ < span> etsotras . gr or by phone at 2710222954 (Monday to Friday 09:00 - 14:00 and 17: 30-21: 00 and Saturday 09:00 - 14:00 ) to investigate the issue in more detail.
- What happens if I am not present during order delivery?
If the product reaches the shipping address you have declared and you are absent, then the company courier will try 2 more times, in the next working days, to deliver your order to you. In case the shipment is not achieved, then your order will be returned to us and will be registered in our system as Refusal of Acceptance.
- Which transport companies do you work with?
The store etsotras . gr cooperates with ACS COURIER .
- How long does it take to receive my order and at what cost?
Shipments are made as follows: In large urban centers (land destinations) are made in 1 to 3 working days. In the wider region of Greece (island destinations & inaccessible areas) are carried out in 2 to 4 working days. The cost of transport for the shipment of products amounts to 2.90 €. For purchases over 50 € shipping is free.
- What do I do if a product is missing from my order?
In this case contact us via e - mail at sales @ etsotras . gr or by phone at 2710222954 to resolve the issue.
- You informed me that although my order was confirmed, there is no stock. Why?
Although our system at the time of your order showed that there is stock for this product, during its collection from our warehouse and / or stores, it was found that there was no availability. In this rare case, which will be due to a technical error, we are obliged to offer you an alternative product, or to cancel the order and refund your money at no charge to you.
- Where do I go in case of a problem with my order?
In case you have any problems with your order, you can contact us in the following ways: Via the special contact form that you will find here By phone at 2710222954 (Monday to Friday 09 : 00 - 14:00 and 17: 30-21: 00 and Saturday 09:00 - 14:00) Via e - mail στο sales @ etsotras . gr
Sýmfona me tis ischýouses diatáxeis stin períptosi pou synallásseste os katanalotís, boreíte aná pása stigmí entós 14 imerologiakón imerón apó tin imerominía parádosis na ypanachorísete apó ti Sýmvasi (exairouménon ton periptóseon ópou prókeitai gia kápoio apó ta proïónta pou anaférontai katotéro, ópou to dikaíoma ypanachórisis den paréchetai). Perissóteres pliroforíes boreíte na vreíte akolouthóntas ton sýndesmo Dikaiómata ypanachórisis katanalotón Stin períptosi aftí, tha sas epistrafeí to posó pou kataválate, kai ta éxoda gia ta en lógo proïónton tha varýnoun esás. Boreíte na apodeíxete tin áskisi tou dikaiómatos ypanachórisis me opoiodípote apó ta mésa pou paréchei o nómos, se káthe de períptosi tha theoreíte óti échete askísei nomímos to en lógo dikaíoma an échete apodeiktikó epistrofís / apostolís ton proïónton se emás. To dikaíomá sas na ypanachorísete apó mía Sýmvasi ischýei móno gia ta proïónta pou epistréfontai akrivós stin ídia katástasi pou ta paralávate. Parakaloúme epistrépste káthe proïón chrisimopoióntas tin archikí tou syskevasía. Prépei epísis na symperilávete mazí me to epistrefómeno proïón óla ta koutiá, tis tampéles tou proïóntos, tychón éntypa pou to synodévoun kai ta peritylígmata. Kanéna posó den tha sas epistrafeí eán to proïón échei chrisimopoiitheí metá to ánoigmá tou í eínai katestramméno. Epoménos, prépei na frontísete gia ti déousa epiméleia ton proïónton pou eínai stin katochí sas. Boreíte na epistrépsete opoiodípote proïón sto katástimá mas stin odó Ermoú 20 stin Trípoli, apokleistiká kai móno méso tis etairías ACS . An epiléxete na min chrisimopoiísete kamía apó tis diathésimes methódous epistrofís, tha epivaryntheíte me ta éxoda epistrofís. Parakaloúme na échete ypópsi sas óti an thélete na mas epistrépsete ta agathá me dikó sas méso, échoume to dikaíoma na sas chreósoume gia ta ámesa éxoda me ta opoía tychón epivarynthoúme gia tin paralaví ton proïónton me ton trópo aftón. Tha exetásoume leptomerós to epistrefómeno proïón kai tha sas enimerósoume eán dikaioúste epistrofí chrimáton. Tha provoúme stin epistrofí ton chrimáton sas to syntomótero dynatón kai se káthe períptosi entós 10 imerón apó tin iméra pou mas gnostopoiísate tin ypanachórisi. I epistrofí ton chrimáton tha gínei me tin ídia méthodo pou égine kai i pliromí. Stin períptosi pou theoreíte óti to proïón pou parangeílate den symmorfónetai me tous órous tis Sýmvasis katá ti stigmí tis parádosis, tha prépei na epikoinonísete amésos mazí mas méso tis diadiktyakís mas fórmas epikoinonías, perigráfontas leptomerós to proïón kai to eláttomá tou. Enallaktiká boreíte na epikoinonísete mazí mas méso tilefónou sto 2710222954 kai tha sas dósoume odigíes gia tis peraitéro enérgeies. Boreíte na epistrépsete to proïón epilégontas metaxý ton trópon epistrofís pou perigráfontai anotéro. Mólis paralávoume to epistrefómeno proïón, tha to exetásoume leptomerós kai tha sas enimerósoume méso e-mail mésa se évlogo chronikó diástima eán dikaioúste antikatástasi í epistrofí ton chrimáton. I epistrofí chrimáton í antikatástasi tou proïóntos tha pragmatopoiitheí to syntomótero dynató kai, se káthe períptosi, entós 5 imerón apó tin iméra pou sas epivevaiósame méso e-mail óti dikaioúste epistrofí chrimáton í antikatástasi tou elattomatikoú proïóntos. Stin períptosi elattomatikón proïónton, to posó pou échei katavlitheí tha epistréfetai sto akéraio, symperilamvanoménon ton exódon apostolís kai ópoion állon évlogon exódon me ta opoía epivarynthíkate gia tin epistrofí tou proïóntos. I epistrofí ton chrimáton sas tha gínei me tin ídia méthodo pou égine kai i pliromí. Show more 4102 / 5000 Translation results Subject to the applicable provisions, in the event that you trade as a consumer, you may withdraw from the Contract at any time within 14 calendar days from the date of delivery (except in the case of any of the products listed below, where the right withdrawal is not provided). More information can be found by following the link Consumer withdrawal rights In this case, the amount you paid will be refunded, and the costs for these products will be borne by you. You can prove the exercise of the right of withdrawal by any of the means provided by law, and in any case will you consider that you have legally exercised this right if you have proof of return / shipment of the products to us. Your right to withdraw from a contract is equal to only for products that are returned in exactly the same condition as you received them. Please return each product using its original packaging. You must also include with the returned product all the boxes, the product labels, any accompanying forms and wrappers. No amount will be refunded if the product has been used after opening or is damaged. Therefore, you must take care of the proper care of the products in your possession. You can return any product to our store at 20 Ermou Street in Tripoli, exclusively through ACS. If you choose not to use any of the available refund methods, you will incur a refund. Please note that if you wish to return the goods to us by your own means, we have the right to charge you for any direct costs incurred in receiving the products in this way. We will examine the returned product in detail and let you know if you are entitled to a refund. We will refund your money as soon as possible and in any case within 10 days from the day you notified us of the withdrawal. Refunds will be made using the same method of payment. In the event that you consider that the product you ordered does not comply with the terms of the Contract at the time of delivery, you should contact us immediately. with us through our online contact form, describing in detail the product and its defect. Alternatively you can contact us by phone at 2710222954 and we will give you instructions for further action. You can return the product by choosing between the return methods described above. Once we receive the returned product, we will examine it in detail and we will inform you via e-mail within a reasonable time if you are entitled to a replacement or refund. Refund or replacement of the product will be made as soon as possible and, in any case, within 5 days from the day we confirmed by email that you are entitled to a refund or replacement of the defective product. In case defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred for the return of the product. Your refund will be made using the same payment method.